Last Updated: October 27, 2025
At Vipoavikia.world, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.
You may return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be:
The following items cannot be returned:
Before returning any item, please contact us at:
Email: returns@vipoavikia.world
Phone: +61 7 4681 0602
Please provide your order number and reason for return. We will provide you with a Return Authorisation Number (RAN) and return instructions.
Carefully package the item(s) in the original packaging. Include:
Ship the package to the address provided with your RAN. We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.
Once we receive your return, we will inspect the item(s) and process your refund within 7-10 business days. You will receive an email confirmation when your refund has been processed.
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
Partial refunds may be granted in the following situations:
If you would like to exchange an item for a different size, colour, or style, please follow the return process and place a new order for the desired item. This ensures faster processing.
If the item is defective or we made an error, we will cover the shipping costs for the exchange.
If you receive a damaged or defective item, please contact us immediately at defects@vipoavikia.world with:
We will arrange for a replacement or full refund, including return shipping costs.
Original shipping costs are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the responsibility of the customer unless otherwise stated.
Our return policy does not affect your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
We do not charge restocking fees for standard returns. However, custom or special order items that are returned may be subject to a restocking fee of up to 20%.
If you haven't received your refund after the specified timeframe:
If you have questions about our Return Policy, please contact us:
Address: 74 High St, Stanthorpe QLD 4380, Australia
Phone: +61 7 4681 0602
Email: returns@vipoavikia.world